Please find here with the resolution guide for common technical issues faced by the ALCs which can be resolved at ALC level itself. We hope the same may be beneficial for quick issue resolution and prompt service delivery to the learners. Kindly click on the link below to view the guide.
In SOLAR Support Login ALC’s can raise their technical issue to us through their own SOLAR Login.From Now On wards there will be no need for sending Technical issue format via mail
You can directly raise your issue to us via SOLAR.
We have attached guide for both ALC & DLC .
SOLAR Support_ALC Login Guide Download
SOLAR Support_DLC Login Guide Download
Technical issue Format Download
Solar Advance Payment Guide:
- Solar Advance Payment guide: Advance_Payment_OS-CIT
- Solar Advance Payment Troubleshooting guide: Advance_Payment_Troubleshooting
Learner Photo & Signature resize guide
- Learner Photo resize guide: LEARNER_PHOTO_RESIZING_THROUGH_BIZCLIENT
- Learner Signature resize guide: LEARNER_SIGNATURE_RESIZING_THROUGH_BIZCLIENT
- BizClient Extended Guide: BizClient_Extended
The guides and collaterals are provided below which are to be used by Channel Partner Network.
- WORM Installation: WORM INSTALLATION GUIDE_odia
- New Centre Registration: NCR_Odisha
- BizClient: BIZCLIENT ODIA GUIDE
- BizClient New Extended Guide: BizClient_Extended
- Advance Payment Guide: Advance_Payment_OS-CIT
- Advance Payment Troubleshooting: Advance_Payment_Troubleshooting
- ERA6 Installer: ERA6_INSTALLER_USER_GUIDE
- ERA LF Learner Download: ERA_LF_LearnerDownload
- ERA LF Guide: s Guide – MS-CIT ERA 6.0
- ERA Learner: Learner Guide – MS-CIT ERA 6.0
- Data Traveller: Data back up & restore procedure
- Centre Renewal Process: Center_Renewal_Process_for_year_2014
- Leaflet CorelDraw File: OKCl_Leaflet
- Printed Collaterals: Collaterals
- OS-CIT Logo: OS-CIT
- Photo Resize User Guide: OKCL-Setting-Learner-Photo-Size-User-Guide
- Common ERA Issues: Common ERA Issues
- Marketing Blog Guide: MARKETING BLOG(OKCL)