Why are 3-4 of my learners not eligible for the current exam event?
by We need to instruct the ALC to first check the academic scores and ensure they have been updated to at least 20 marks. If the …
We have paid the second instalment, and all learners are logging in but some specific learners are not able to login.
Verify if those specific learners were absent during the previous exam event. If they were absent, the ALC should apply for a re-exam application in …
by The content initially displays as downloading, and eventually starts playing.
It’s necessary to verify whether the content is present in the content folder, if all content has been extracted, and if the path has been …
When learners attempt to access the content, they encounter an error message indicating that the path is not set.
We advise ALC to create a path on their drive with a minimum of 500 GB available space on their server system. They should create …
When attempting to log in, the learner receives a message indicating they are not registered in ERA.
A. It’s necessary to determine the admission mode of the learner, whether it’s AT centre mode or online mode. For learners in AT centre mode, …
Why is the learner unable to log in after the date extension?
Following a date extension of 1-2 hours, the ALC should click on “Send Beta ERA,” perform a health check in LF login, and then attempt …
After Read the content why it is not getting green color?
Informed to ALC please do the health check and content check. After completing the content check it will automatically green.
When attempting to open ERA Explorer, the client machine cannot locate the IP address?
First, ensure that the Windows Firewall status on the server machine is checked to be off at all times; otherwise, it may hinder the client …